Shipping & Sales Tax Information

We are located in New York, NY USA and we ship anywhere in the United States and the countries below.

We ship: United States, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Puerto Rico, Singapore, Spain, Sweden, Switzerland, Taiwan and United Kingdom.

United State Address

International Order

  • The shipping fee is calculated by weight and the fee is varies, depending on your country. When you added an item, you can check shipping fee in YOUR CART box on the each item page or click VIEW CART on the Navigation bar before you fill in any your address info. Please fill in your Postal code, choose your country from the scroll menu and click UPDATE. You can see the shipping & handling fee.
  • You can choose First Class Mail shipping up to 4 LB weight. For the package more than 4 LB, The first-class is not able to choose. Also, for First-Class mail, neither insurance nor tracking No. are availableThe package is required to attach Custom form with yo
  • For the price increase by USPS, we added First Class Mail International (the most economical method) . Please choose FCMI (First-class Mail International), PMI (Priority Mail International) or EMI (Express Mail International) at the checkout section. The shipping fee is automatically showed up on the checkout section.
  • The all orders to international (outside USA) are shipped with insurance. In the case of the lost package (generally, you have to wait up to 45 days ) , you are required to cooperate to sign on the Certificate of the lost package by our insurance company. 
  • You may be charged Custom Duty depend on the merchandise amount by the post office in your country. Please ask about the charge in detail to your post office. Any additional customs duties are customer's responsibility in his/her country. It's not included in the shipping & handling fee.  For example, to the United Kingdom, Royal mail charge 15% of the total amount of item price and shipping fee + 8 L (pound) as their handling fee obtained by Royalmail.com (Janualy/2016). However,, it may be changed by Royal mail. So, please contact them before purchase. The custom duty rate is vary country by country. Please contact your country's custom office asking how much the additional custom duty and broker fee will be.
  • The Custom duties (Import fee & broker fee) is buyer’s responsibility.
    If you refused the package or did not contact to your local post office (for pick up) due to the Custom duties, the package may be shipped back to us by the post office of your country.

    However, since the shipped back package is not trackable by neither your postal office nor USPS , we have no responsibility for the refused or non-called up package.
    Please note: We don’t refund for the refused or non-called up item until we actually received the item.
    It generally takes 45-60 days to arrive. 15% restocking fee is applied for the sent back item.
    We don’t refund any shipping fee.

    Therefore, please contact your local post office and ask how much the custom duties will be before purchase. For example, for the United Kingdom, Royal mail charge 15% of the item amount and 8 £ for their fee. The each country has each different custom system. So, please contact to your local post office before purchase.


    If you selected 1st-class mail, please wait at least 30 days (maximum 45 days).
    For the lost case, we will file insurance claim. We request the buyer to sign the claim for fast refund.

    If you have any questions for International shipping, please contact us before purchase.

     

NOTE:

  • For International customer - Please select "Country" for both Shipping Address and Billing Address even if the addresses is same. If you forgot to select country for either one, you may get error message.  we don't ship to the address associated with Hotel, Domitory, Hospital and any organization other than Residential address. If your shipping address is in the organization such as company you work, we will contact you to confrim the order and the shipping will be delay.
  • For first time International customer:  If your billing address and shipping address is different, the order might be delayed to process or cancelled due to security reasons even if your payment is approved.

 

 

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